FAQs

A digital legacy is made up of all of your digital content or assets that you have accumulated across your electronic devices and online accounts during your lifetime. It is up to each of us to select the items that are the most valuable, both emotionally and financially, to be able to pass our digital legacy forward.

A digital asset can be a photo, video 24 word seed phrase, PDF, QR Code, Passkeys, e-Will / LPA, crypto wallet etc etc, which are on your mobile device – but also your login details and passwords to your various online accounts from bank, trading or crypto accounts to social media accounts, such as Twitter, Instagram or Facebook.

Your digital inheritance is essentially those digital assets that you choose to pass forward.

A trustee is the person you select that you trust to ensure your digital contents and legacy get released to your recipient at the right time. All they will need to do is press the release button on the app when the time comes.

A recipient is the person you have chosen to receive your digital legacy in the future. They will receive an email notifying them that your albums will be available to them within the app.

AssetPass was built with the purpose of securing your digital legacy and uses the latest, military-grade, end-to-end encrypted security to ensure total privacy and peace of mind.

The only people who can see your items are you, when you create your album, and your recipient, once they receive it. Nobody else, including AssetPass , ever has access.

AssetPass can never view your content as this is already encrypted on your mobile device before being shared in the cloud.

Your digital legacy contents in your albums get forwarded when your trustee presses the release button. If this takes place in error, you will be notified of this and you can stop or reject this action at any time. When the time is right, and there is no rejection for 30 days, your recipient then receives your digital assets.

No, the only thing your trustee does is activate the release button inside the app.

Yes, you can take advantage of a 1-month free trial for all our offers.

You may request refunds or report problems in line with the respective Apple and Google store policies.

No, AssetPass does not automatically back up items from your mobile device.

AssetPass was developed as a mobile app only. This website was designed solely for information and support purposes.

Yes, you can reset your password inside the app. Hit the Reset Password button in the app and follow the simple instructions.

Yes, you can store your valuable crypto keys in AssetPass as part of your digital legacy.

We suggest that you select more than 1 trustee to avoid this. You can select up to 5 to help you feel secure.

Absolutely. Please email us at info@assetpass.com and our support team will endeavour to respond as quickly as possible.

AssetPass can help you safely store your e-will as part of your digital legacy album contents, but we strongly advise you to use one of the many legal professional e-will writing companies to formalise your e-will.

If you do not secure your digital legacy, all your precious and valuable digital assets that you stored on your phone as well as access to online accounts could get lost forever or require complex and costly legal assistance to enable access, running the risk of leaving your loved ones locked out of their digital inheritance.

You can delete your AssetPass account directly in the app using the Delete My Account button and following the simple instructions.